Shipping & Returns

Buying Information

We pride ourselves on providing excellent customer service and are eager to answer any questions you may have about our ZodiacDog products. We would be happy to assist you when placing an order online or phone.

Here is some information to help you when doing business with us:

• Please refer to our website for retail and wholesale pricing. Our wholesale minimum is $100 for the first order and $50 minimum reorder.
  
  
• We ship USPS flat rate unless given special instructions to ship an alternative method.
  
  
• If you pay by credit card we do not charge your credit card until the day your order ships. Charges will appear on your statement as ZodiacDog.com LLC, our legal company name.
  
  
• Net 30 day terms are offered on approved credit. Please allow 2-3 weeks for processing.
  
  
• Because we custom make products to order, regular lead-time for most orders is approximately 5 business days, 10 for larger orders.
  
  
• Please let us know if you accept backorders. If necessary we will ship incomplete to ensure you receive your order in a reasonable length of time.
  
  
• Our customer service department is open Monday through Friday 9:00a.m.to 5:00p.m.
  
  
• Please feel free to order using the method most convenient to you: Order through our website or by calling (888) 775-2452
  
  
• Claims for defective merchandise, shortages and errors in shipment or merchandise damaged must be made within 3 days of receipt of order.
  
  
• Please let us know if we may include you and your business in our database for future promotional offers specific to your business.
  
  
• All our ZodiacDog products are Trademark pending protected and we take this very seriously

Return Policy:

Returns and refunds are only accepted for items purchased via the ZodiacDog.com website.

Should you not be completely satisfied with your purchase, we will make every effort to ensure a prompt and easy return. Please return items within two weeks of receipt. Please include the return form from the packing slip with your merchandise. Please indicate if you would like an exchange or refund.

Items need to be returned in their original condition, including the original packaging (the box or bag). We ask that you pack the return in an outer carton. If this is not possible, we suggest you reuse the shipping carton we used to ship the item. Be sure to peel off our original label.

We suggest you use a traceable shipping method for all returned items.

If an item is being returned for a refund, the refund will be issued after the item has been inspected.

Shipping and handling charges are not refundable. The customer is responsible for all shipping and handling charges.

Please comply to the return policy outlined above otherwise you may experience a delay of your refund.